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FAQs

What do I need to bring with me to the counter to rent a car?
All drivers of the vehicle will need to be present and provide a valid drivers licence and credit card in their own name. Drivers with an overseas licence must provide their country licence, international licence and passport - if the International license  held is written in Non-Latin characters an official translation Is required. Also, if you have any discounts, coupons, or corporate/government identification they must be presented upon arrival.

Is there a charge if I cancel my reservation?
No, there is no charge for cancellations if the reservations is cancelled one week prior to your pick up date.

Can I use someone else's credit card?
For security purposes of the credit card holder all renters and additional drivers must have a credit card in their own name.

What should I do if I have an accident or the vehicle breaks down?
In the case that you have an accident, the first thing you should do is contact the police to complete an accident report. Once this has been done contact the location the car was rented from. For breakdown service, check the back of your contract for a phone number to call. If the contact number is not available, contact us.

How old do I have to be to rent a car?
Most car rental companies require drivers to be over the age of 25. Drivewise has a minimum age requirements of 21, which may incur a surcharge. These minimum age requirements may also restrict the types of vehicles you will be able to rent from Drivewise.


Will Drivewise check my driving record?

To help control liability and insurance costs, several major car rental companies, including Drivewise, screen for high-risk drivers. Drivewise may ask potential renters a variety of questions regarding their personal driving records. Whenever a prospective renter's driving history fails to meet a company's established criteria, Drivewise can deny rental service.

Where can I take the car?
Rental cars cannot be taken outside of Western Australia.  Terms and conditions apply.  Please ask on application for specific details.

Insurance & Excess Reduction

Drivewise offers a range of insurance and excess reduction options. They are optional but can help provide peace of mind. Read more about these options below.

What is excess reduction?

Excess Reduction provides peace of mind. In the event of an accident it reduces your financial liability to a small, manageable amount.

  • Renter's current responsibility
  • With Excess Reduction Drivewise Renters' financial liability is limited
  • Excess Reduction
  • Excess Reduction is optional
  • Exempted events - exclusions to coverage
  • Overhead damage
  • Water damage
  • Underbody damage
What is my current responsibility?
From the time you (or your nominated driver in the rental agreement) take charge of a rental vehicle, you are financially responsible for any loss or damage to the vehicle or any loss or damage to third party property as a result of using the vehicle. The renter's responsibility also includes damage caused by acts of nature such as hailstorms or falling trees.

With Excess Reduction Drivewise Renters' financial liability is limited

Provided you comply with the terms of the Drivewise rental agreement your financial liability for loss and/or damage to either the Drivewise vehicle and/or third party property is limited to a pre-determined amount. There are only three exemption events for which the renter must take total financial responsibility. These events are detailed under the Exempted Events heading below.

The liability (called an excess) varies depending on the category of vehicle and the age of the driver. The standard excess is a substantial amount but is still a small proportion of the value of the Drivewise vehicle. Your standard excess amount will be advised to you at the time of rental and will be shown on your rental agreement.

What does Excess Reduction cover?
Provided you comply with the terms of the Drivewise rental agreement, Excess Reduction ensures that for any particular loss or damage to the Drivewise vehicle or third party property you will not have a liability greater than the reduced excess even if the damage was caused by your mistake. This is genuine no fault protection. There are three exempted events which Excess Reduction will not cover and you must take total financial responsibility. These events are detailed under the Exempted Events heading below.

What is exempt?
There are three categories of damage and/or loss for which the renter must take full financial responsibility. Excess Reduction; does not cover these events and neither does the standard excess. For attentive, careful drivers using the Drivewise vehicle sensibly and legally these events are most unlikely to occur.

1. Overhead damage
Overhead damage means any damage above the top of the door seal the top of the front and back windscreens. Extra care needs to be taken when driving trucks and some buses due to height restrictions. Boom gates in car parks and at hotels can seriously damage cars and drivers unused to the height of people-movers should take extra care.

2. Water damage
Drivewise vehicles are not to be driven through floods, creeks or rivers or used where water damage is likely to occur. Driving through any flood or water-course can be extremely dangerous to you personally and will almost always result in substantial damage to the vehicle. Convertibles should not be left with the top down.

3. Underbody damage
Underbody damage occurring to exhaust systems, suspension and body/chassis components can be caused by carelessly driving over gutters or kerbs or travelling along poor quality roads at excessive speed. No Drivewise vehicle may be driven on off-road areas such as paddocks, fields, tracks, trails or roads above the snowline. 
Irrespective of how overhead, water or underbody damage or loss is caused, it is the renter's full financial responsibility.

Returning a car

What refuelling options do I have?

If you aren't sure how far you'll be driving, but plan to stop for petrol, don't pay Drivewise in advance for petrol and bring the car back full to avoid any refuelling service charge.

If I pick up a car on Tuesday at noon and return it Wednesday at 4pm, will I be charged for one day or two?
Most car rental rates are based on a 24 hour clock. So in this case, you'd be charged for three extra hours or one additional day, whichever is less. In addition, the charges for optional waivers, optional insurance and surcharges are applied on a 24 hour basis.

If I want to pick up a car at one location and drop it off at another, does it incur an additional charge?
The vehicle must be dropped off at the location it was collected from.

Special needs and requirements

Can I rent a car with an International driver’s license?
If you have a valid International Drivers Licence, written using Latin or Roman characters you are able to drive in Australia, and in turn is valid for rental with Drivewise – for example, these license may include licenses written in French, German, Italian, and Spanish. If you carry a licence not written in Latin or Roman characters, such as Arabic, Chinese, Japanese or Hindi, you will be required to provide an accompanying International Driving Permit or an authorised translation from a government agency from your issuing country.

Can I bring my pets in a Drivewise vehicle?
If you are travelling with your pets, it is best to contact the location you are renting from to inform them. It is up to each individual location to determine if they allow pets in the vehicles. Please be aware, if travelling with a pet is allowed there may be additional cleaning costs that apply.

I'm travelling with a child. Do I bring my own child safety seat?
Drivewise is able to provide child safety seats at an additional cost if you are travelling with a child. You are able to reserve a child seats while making your booking please notify staff or the location you would like a child safety seat and how old your child is, and we will try and accommodate your request.